Our Staff

Dr. Daniel W. West, Au.D., CCC-A

Owner

Dr. West began his career in 1981. He received his Bachelors of Science, with emphasis in Economics, in the early 1980’s from the University of Tennessee in Knoxville. Continuing his education and career path, he earned his Masters in Audiology from Tennessee State University in Nashville, TN. Then furthering his credentials, he gained his Doctorate of Audiology, (Au.D), from the Pennsylvania College of Optometry in Philadelphia, PA.

Dr. West and his wife Karla have a daughter, Baylor. He is committed to spending valued time with his family. He also has a wonderful fascination with the game of golf.

Dr. Hunter Mansfield, Au.D., CCC-A

Audiologist

Dr. Jonathan Hunter Mansfield is a graduate of the University of Tennessee, Knoxville where he obtained a Bachelor of Arts in Communication Disorders and a Doctor of Audiology (Au.D.) from East Tennessee State University in Johnson City, TN. Hunter completed his extern residency with Middle Tennessee Hearing Aid Center (MTHAC) and joined MTHAC in June 2015. He is passionate about improving the lives of those with hearing and balance disorders. Dr. Mansfield serves the residents of Middle Tennessee from our Columbia and Lawrenceburg locations. Hunter lives in Lawrenceburg and is happily married to his wife who is a Speech Language Pathologist, has 4 wonderful kids, and enjoys playing golf. 

Dr. Annie Gordon, AuD., CCC-A

Audiologist

Margaret Tracy

Insurance and Billing Coordinator

Margaret has been with Middle TN Hearing Aid Center for over 20 years. She is a critical part of our team and is the first person a patient sees when they come in. Margaret handles all insurance-related questions, such as benefits, filing, claims, etc. She also handles all Medicare claims.

Karla West

Owner, Office Manager

Karla joined Dr. West and Middle TN Hearing Aid Center in 1999. As the office manager, Karla plays a vital role with the clinic. She is a pleasure to work with and manages the group well.

Judy Maggard

Patient Care Coordinator

Judy is originally from Michigan but moved to the Middle TN area in 1990. A different career path brought her to the healthcare field 11+ years ago and she has been with the Hearing Care Center of Lawrenceburg ever since. Judy enjoys spending time with her husband, gardening, and serving in her church. Judy is a critical part of our team and handles all appointment scheduling and insurance-related inquiries.  

Patient Reviews

Read a Few of Our Google Reviews

4.8 out of 5 Stars based on 214 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Reviewer Profile Photo Herman Freeman, on Google
Reviewer Profile Photo Juanita Wilcox, on Google
Reviewer Profile Photo Jeff Thomason, on Google

Fast and professional service. Everyone was friendly

Reviewer Profile Photo Terry Locke, on Google

I had a 10/10 experience at this place! Took my 3-year-old for a screening test, and the staff was incredible. The lady who helped us was extremely patient and friendly, making the process smooth and stress-free. My son might be on the spectrum, and she handled him with so much...

Reviewer Profile Photo ann, on Google

My husband had an appointment with Dr Gordon this morning. She was very helpful, knowledgeable, and took her time to explain hearing loss and types of hearing aides available.

Reviewer Profile Photo Janna Stewart, on Google
Reviewer Profile Photo joyce Rutledge, on Google
Reviewer Profile Photo James McDaniel, on Google

Always a good experience when going in for an appointment. Dr. Gordon is very patient, thorough, and knowledgeable explaining options and providing recommendations. She is always thinking about the patient experience both in the office and afterwards.

Reviewer Profile Photo Mark Z, on Google

Prompt friendly care ty!

Reviewer Profile Photo cliff wyatt, on Google
Reviewer Profile Photo Robert Crockett, on Google
Reviewer Profile Photo John Smith, on Google
Reviewer Profile Photo Nancy Younce, on Google

I’m so happy with the service! Everyone was so nice and helpful and explained how to clean the hearing properly. Now my dad can hear and I don’t have to yell. Yay!

Reviewer Profile Photo Sonya Pyburn, on Google

The people was friendly and nice

Reviewer Profile Photo rocky willis, on Google

They helped so much to give full explanation of where I am in my hearing and what I might do for further help ! It was very reassuring.

Reviewer Profile Photo Theresa Beck, on Google

Friendly and component group.great service.

Reviewer Profile Photo Nan Catlin, on Google
Reviewer Profile Photo Marion Gremillion, on Google

I have had my hearing aids just over a year. Both have gone bad and had to be replaced. They are the top of the line Tru Hearing. My deductible after insurance was more than $1,000. I have BC/BS of Tennessee. Folks here at the hearing center don’t seem to...

Reviewer Profile Photo Gene Roberson, on Google
Reviewer Profile Photo Hope Roberts, on Google

As a new resident, I was having trouble with one of my aids. They were very nice and serviced the unit for me. Very pleasant and friendly staff.

Reviewer Profile Photo LateBloomHiker “Late Bloom Hiker”, on Google

Dr Gordon was very patient, kind, and thorough with my 2 year old. Our experience was beyond my expectation.

Reviewer Profile Photo Ashley Harris, on Google

Very happy with the Dr who did the hearing test and how he explained what kind of hearing loss my husband had which made it easier to understand what kind of hearing aids would work the best

Reviewer Profile Photo Rita South, on Google

They were great help me figure out the next steps to find out why I can't hear and have ringing in my right ear

Reviewer Profile Photo John Best, on Google

Great service

Reviewer Profile Photo Carolyn Shultz, on Google